Current Wait Time: We are currently out on service calls for approximately 3 weeks. For generators, the wait time is 3–4 weeks.

Service Area Update: We are no longer accepting service calls for Harbor East Marina.

Location & Fees: Additional fees may apply for locations outside the regular travel areas. A first-hour service and travel fee is charged for all appointments.

Boat Availability: The boat must be ready for service with the key (or combo code) available to help speed up the process.

Warranties: Warranties are handled like any other service request.

Required Information: The service form must include all necessary details for the technician.

Cancellation Policy: You must contact us immediately to cancel, especially to notify the technicians. If a technician is sent out before you cancel, the first hour of travel and labor is still charged.

Communication: Email is the primary method for communication prior to any phone calls. Please check your emails and follow up with a phone call if you don’t receive a response from a representative.

Important Reminder: Don’t forget to hit “Submit” on the form to finalize the request.

Follow-up After Submission: If you don’t receive a reply email after submitting your service request, please call the office to follow up and ensure your information was received.

First Hour Fee: There is a fee for the first hour of service, which covers both labor and travel time.

Busy Season Notice: We do not make appointments during our busy season. All service is scheduled based on availability and service order priority.