Services Request Form
Please read OUR POLICIES/PROCEDURES
*We ask that you PLEASE READ BEFORE COMPLETING THE FORM BELOW*
- Current Wait Time: Service wait time is approximately 1-2 weeks. For generators, we are booked out approximately 1-2 weeks. We are not accepting emergency calls at this time.
- Location & Fees: A first-hour service and travel fee of $195.00 is charged for all appointments WHEN THE SERVICE REQUEST FORM IS PROCESSED. We will not step on the boat until this fee is paid. We would appreciate it if you did not complete this form if you cannot accommodate our payment policy. Additional fees apply for locations outside the regular travel areas (Baltimore City $250.00, Baltimore Co., Talbot Co, etc. $225.00)
- Boat Availability: The boat must be ready for service, with the key (or combo code) available to expedite the process.
- Warranties: Warranties are handled like any other service request. This includes a credit card required.
- Required Information: The service form must include all necessary details for the technician.
- Cancellation Policy: You must contact us immediately to cancel. *Please note: If a technician is sent out before you cancel, the first hour of travel and labor is not refunded. (We will refund the fee if you call ahead of our tech arriving at your vessel.)
- Communication: Email is the primary method. Please check your emails and follow up with a phone call if you don’t receive a response from a representative. To reach a tech directly, please email them at tech@annapoliscruisair.com (you may not get an immediate response; call the office for immediate assistance).
- Important: Don’t forget to hit “Submit” at the bottom of the form to finalize the request. (We recommend you keep a copy or screenshot of the service call.)
- Follow-up After Submission: If you don’t receive a reply email after submitting your service request, please call the office to follow up and ensure your information was received. Also, if you need to update or add payment info, please call us right away, as this can hold up service.
- First Hour Fee: There is a fee for the first hour of service, which covers both labor and travel time. That fee is $195.00 for the local and surrounding areas, $225.00 for the surrounding Counties, and $250.00 for Baltimore City.
- Busy Season Notice: We do not make appointments during our busy season. All services are scheduled based on availability and service order priority.
Please be sure to complete all fields on the form below with the red *
*We need the full billing address and name of Person or Company RESPONSIBLE FOR PAYMENT.
**MAKE SURE TO CALL US AND PROVIDE PAYMENT INFORMATION IN ORDER TO ACTIVATE YOUR SERVICE REQUEST!**