OUR POLICIES HAVE CHANGED FOR THE SUMMER OF 2024:
PLEASE READ BELOW
We are currently 1-2 weeks out on Service Calls. (2 weeks out on generators) We perform service on Kohler and Fischer Panda generators only.
Be aware of schedule changes and fees for locations outside of the normal areas of travel.
- Please have your boat available, with a key (combo, etc...), for faster service.
- Warranties are treated the same as all other service requests.
- We need all the info for technicians on the form.
- To Cancel your service, please call us immediately so we can inform our tech.
- An invoice will be sent to the email provided on the service request immediately after office staff have processed information. (MAKE SURE YOUR EMAIL ADDRESS IS SPELLED PROPERLY)
This is for The first hour of Labor and Travel. Please be on the lookout for this invoice!
YOUR SERVICE CALL WILL NOT BE VALIDATED UNTIL THIS FIRST INVOICE IS PAID.
Please be advised:
- If you do not get an emailed invoice within 24 hours of submitting your request, please call us as we may not have received your request. Also, don't forget to hit submit! We have had some issues of forms not coming through.
- Cancellation: If our truck goes out to your boat, you will not be reimbursed for the 1st hour travel/labor fee.
- The 1st-hour travel and labor fees is $195.00. For areas outside of our normal travel, the fee is $225.00. (These areas include Baltimore, Easton, Solomons Island, etc...)
Thank you for your cooperation and your business!
*Please be sure to complete all fields on the form below with the red *.
*We need the full billing address and name of Person or Company responsible for payment.
**Please make sure to check your email following your Service Call request submission for the Labor and Travel Pre-charge invoice.